“Elton Jim” laments his graying goatee, and takes off on the United Airlines passenger-bumping debacle, wondering if “customer service” is a thing of the past

Elton Jim’s Captain Pod-tastic
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In this 51st episode of “Elton Jim” Turano’s “CAPTAIN POD-TASTIC,” Jim Turano, a former public relations executive, examines the recent United Airlines mishandling of an overbooking issue that led to a passenger being accosted by police and dragged off a plane.  He claims it will be become an instant case study of how NOT to handle a situation at the moment, and how NOT to handle a public crisis for a company.  He and Emily Armanetti, also a public relations executive, discuss how United could have better managed the crisis.


‘Elton Jim’ Turano’s ‘Captain Pod-tastic’

“Elton Jim” Turano’s “Captain Pod-tastic” is an hour-long weekly podcast that features Jim Turano discussing and commenting on a variety of topics in the news in a style that only he can, as well as sharing the frequent and hilarious “misadventures” of his personal life. (Click for more.)
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