Eight Chicago-area Chili’s now feature a new front-of-house “employee.” Rita, an R2D2-ish robot will greet you, take you to your table, serve your food and sing Happy Birthday in a very enthusiastic manner. Wade Allen, senior VP of innovation for Brinker International, Chili’s parent company, tells Steve Alexander Rita is not a replacement for humans, but a helper. Rita, named after the margarita drink, is on the job at Chicago Ridge, Homer Glen, Morris, Plainfield, Romeoville, Oswego and Shorewood Chili’s.
From greeting and seating diners to singing Happy Birthday, "Rita" is changing the dining experience.
