The lines at O'Hare International Airport for flu screening and customs keep travelers waiting for hours on their arrival to Chicago.

John Williams niece Laura on waiting in the O’Hare customs line for an hour

Posted: Mar 16, 2020 / 02:12 PM CDT / Updated: Mar 16, 2020 / 03:00 PM CDT

CORRECTS DATE TO MARCH 14, NOT MARCH 15 – In this Saturday, March 14, 2020, photo, travelers wait in line to go through customs at O’Hare International Airport in Chicago. Chicago Mayor Lori Lightfoot lambasted the administration for allowing about 3,000 Americans returning from Europe to be stuck for hours inside the customs area at O’Hare International Airport on Saturday, violating federal recommendations from the Centers for Disease Control and Prevention that people practice “social distancing.” (AP Photo/Michael Sadler)

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John Williams checks in with his niece, Laura Lexow, who describes what happened Saturday night after she landed at O’Hare from her vacation in Costa Rica. She explains what kept one traveler waiting six hours to enter the United States, and the dispositions of those around her.