What does it take to start a restaurant group?

Justin Kaufmann and Frank Ruffolo

It’s “The Download on Chicago Business” sponsored by Signature Bank. Tonight, Justin speaks with Frank Ruffolo of the Franco’s Restaurant Group, a restaurant group that owns five different restaurants in Chicago. Frank talks about what it takes to be a restaurant group, how growing up in the restaurant business helps him now, the amount of work it takes to run a small business, how they are able to survive in such a competitive industry, why good customer service is imperative to their success, being a pillar of the South Side restaurant scene and why he decided to expand the restaurant group to McCormick Square.

This is the podcast for Extension 720. The show originates from Chicago on WGN Radio and features newsmakers, tastemakers and trailblazers.  Hosted by award-winning broadcaster Justin Kaufmann, this talk show/audio magazine goes in-depth to help you better understand the city (and world) that you live in.

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