One of The Biggest Things a Frequent Flyer is Asking of Airline Customer Service…

(AP Photo/Nati Harnik)

Steve Grzanich caught up with Brian Sumers (Aviation Business Editor at Skift.com) to learn about the latest from the Lion Airlines crash in Indonesia and another other of stories around the industry like his plea to airline companies, as a frequent flyer, to provide a communication alternative to talking on the phone with customer service reps.