CNet West Coast Editor Ian Sherr explains the Equifax hack

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

FILE - This July 21, 2012, file photo shows Equifax Inc., offices in Atlanta. On Monday, Sept. 11, 2017, Equifax said it has made changes to address customer complaints since it disclosed a week earlier that it exposed vital data on about 143 million Americans. Equifax has come under fire from members of Congress, state attorneys general, and people who are getting conflicting answers about whether their information was stolen. Equifax is trying again to clarify language about people’s right to sue, and said Monday it has made changes to address customer complaints. (AP Photo/Mike Stewart, File)

CNet West Coast Editor Ian Sherr describes what happened when an Equifax hack left thousands of people vulnerable, and the competence of Equifax in salvaging the problem. Listeners call in with questions and suggestions on how best to move forward from this experience. Refer to a helpful guide on remaining afloat if impacted by the breach.