“Elton Jim” laments his graying goatee, and takes off on the United Airlines passenger-bumping debacle, wondering if “customer service” is a thing of the past

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In this 51st episode of “Elton Jim” Turano’s “CAPTAIN POD-TASTIC,” Jim Turano, a former public relations executive, examines the recent United Airlines mishandling of an overbooking issue that led to a passenger being accosted by police and dragged off a plane.  He claims it will be become an instant case study of how NOT to handle a situation at the moment, and how NOT to handle a public crisis for a company.  He and Emily Armanetti, also a public relations executive, discuss how United could have better managed the crisis.


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