Feldco president and owner Doug Cook: “We don’t just want customers satisfied, we want customers delighted”

Feldco's Doug Cook and Justin Kaufmann

It’s a special Thursday night edition of “The Download on Chicago Business” sponsored by Signature Bank. Tonight, Justin speaks with Feldco President and owner Doug Cook about why he purchased Feldco, what attracted him to the company, what was appealing to him about the business, the challenge of coming in to a company and changing the environment, the importance of earning trust of the employees, the process of realigning goals, growing the company efficiently, the company celebrating 40 years in business last year and what he needs to do to keep the business strong for another 40 years.

Follow Justin on Twitter and give him a like on Facebook. The Download with Justin Kaufmann airs Monday through Friday from 7 pm. to 11 pm on @WGNRadio