What people really dislike about long lines

Have you ever wondered what it is about the three-hour line at a popular museum or a crowded line at the local grocery store that irritates you so much? According to an MIT study, it’s the “unfairness” that people hate. Turi chats with Paula about various line theories and strategies to avoid being stuck in long lines.

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Travelers line up at a security check point at O’Hare International Airport. (Antonio Perez/ Chicago Tribune)

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