CTA’s “When things go wrong” campaign

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Turi speaks with “CTA Tattler” blogger Kevin O’Neil about the CTA’s attempt to explain why common problems occur during transit. Plus, they share less-than-common scenarios encountered on buses and trains, and how to best cope.

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Trains come and go at the congested Belmont St. station in Chicago, Friday, Dec. 14, 2012. (Antonio Perez/Chicago Tribune)